Internal FAQs
Internal Ordering FAQs
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Why should I use the internal ordering section of the website?
Partridge Peartree are the University’s contracted supplier of branded goods and clothing. The internal ordering section of the website has been set up to allow Queen’s staff to easily place an order with the supplier, with the assistance of the Welcome Centre Team, at the same price as would be available by going direct.
Can I contact someone about my order?
Please feel free to contact us if you have any queries regarding your order via telephone 028 9097 5252 or via email: queens.welcomecentre@qub.ac.uk
How to set up an account to access internal ordering?
Only Queen’s staff can access the internal ordering section of the website. Staff need to register for an account and then email queens.welcomecentre@qub.ac.uk to notify us that you would like access. Once verification is complete, access to this section with wholesale prices will be granted. Staff will be notified via email when this is complete. Normally this will be completed within 24 hours.
How do I place an Order?
Click on the Internal Ordering Section
Click on the Product you require.
From the dropdown menu, choose the price bracket, which will correspond to the quantity that you require.
From the dropdown menu, choose the quantity that you require. Please note this quantity must match the quantity of the Price Bracket chosen. Adjustments will be made manually to your order before it is placed by the Welcome Centre team if these two options do not match.
If ordering clothing, please email queens.welcomecentre@qub.ac.uk with your sizing requirements, once the order has been placed.
Proceed to checkout once all required items are added to the shopping basket.
Select Pick Up in Delivery Method to collect your order, free of charge, from the Welcome Centre. If you would rather have it delivered directly to you, complete the necessary address fields for delivery within the Billing Address section. Please note delivery can only be made to one address in Queen’s and a £4.99 delivery charge will apply.
Continue to Payment screen and choose the correct payment method. If choosing Internal Project Code please complete the Billing Address Information section using your name and department address and enter a valid 8-digit project code in the Company (optional) field.
Proceed to Review Order and then Complete Order.
Are different/extra logos, designs, colours possible?
Yes, If you require any amendments in regards to logo/colour/designs please contact the Welcome Centre via email: queens.welcomecentre@qub.ac.uk or Tel: 028 9097 5252 and we will discuss the options/prices.
How do I order the sizes for clothing?
Once your order is placed, please email queens.welcomecentre@qub.ac.uk with your sizing requirements.
How to pay for my order?
You can pay via Credit Card or Internal Project Code.
If paying via Project code, you must enter a valid 8-digit project code in the Company (optional) field and your name and department address in the Billing Section.
Can I order other products that are not available through the website?
Yes. The range of items available on the internal ordering section of the website will be increased as new orders are placed. If you require an item that is not yet available, please contact us via email or telephone and we will discuss your requirements, liaise with the supplier and get options/quotes for you.
Can I order from a different supplier or by going direct to Partridge Peartree?
All staff are recommended to use the University’s Contract with Partridge Peartree for their Promotional Merchandise and Clothing requirements.
Please see below the benefits of using the University’s Contracted Supplier:
- Compliance with the University’s Branding Guidelines
- Compliance with the Values and Principles of the Supply Chain Code of Conduct
- Approved Contract Pricing
- Supplier Performance Monitored
What are the turnaround times for order fulfilment?
Turnaround times are very much dependent on whether we have the items in stock, if you require alternative designs, logos etc. Once the order is placed the Welcome Centre team will be in contact with delivery options and times.
If products are in stock and ordered by 9am, the order will be ready that afternoon. If ordered after 9am, the order will be ready the next day.
For all bespoke orders the turnaround time is 3 to 4 weeks. This turnaround time also applies for Queen's products that we do not have in stock.
What are the delivery/shipping options?
For smaller items that we have in stock within the Centre, pickup from the Centre will be possible within 24 hours, during normal opening hours.
For larger orders, deliveries will be made to the Queen’s delivery address specified at time of placing order.
If we have stock, orders will be fulfilled by the next working day.
For all bespoke orders the turnaround time will be 3 to 4 weeks from approval of artwork. This turnaround time also applies to Queen's branded orders that we do not keep in stock.
I have a question that hasn’t been answered. Who can I speak to?
Please feel free to contact us if you have any further queries via telephone 028 9097 5252 or via email: queens.welcomecentre@qub.ac.uk